Monkeys are people too you know!
Original Title -- "I Love My MUTE Button!"
My job poses a not so interesting, but fully worth pondering, stalemate. The thing that every technical support representative (TSR) hates most about his or her job is the very reason our job exists. Idiots call tech support.
Possessing the abilities of a well trained monkey, a mob of people, and probably monkeys too, manage to dial a phone number. They can see the shapes of numbers in a phone book, and recognise their familiar counterparts on the phones in their hands. They even have the precision motor skills to press the buttons in the correct order. Not surprisingly, some of them aren't as victorious over the phone menu. This may or may not be entirely the fault of their stupidity.
I have patience for ignorance; to a degree it isn't their fault. I don't have patience for somebody's inability to type something correctly that I have spelled out for them one letter at a time so many times that I am laying down on the ground with my eyes closed trying not to scream. I don't care if you've never used a computer in your life. All I ask is that you have the cognitive abilities to follow directions and answer some questions. I promise, the questions will be tailored specifically for your level of expertise.
It would be wonderful if only intelligent people called tech support. It's a shame that then I'd be out of a job. The need for hiring TSRs results from a high call volume, and there aren't enough intelligent people around to fulfill that requirement.
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